Please expect your order to take up to 2 weeks from the time you place your order until it is received. If it may take longer due to backorders, you will be alerted. It takes time for us to prepare your order and customize it. Therefore, we are not able to rush orders. Thank you for understanding.
Free Shipping on All Orders
After receipt of order, personalized items are typically shipped within 3-5 business days. We take extra care to deliver products that make you (the gift giver) proud. If expedited shipping is needed, please contact us before you place the order to ensure we can accommodate your request.
Refund / Return Policy
Because our products are personalized, we cannot offer returns or refunds.
If you receive an item that has been broken or damaged in shipment, please contact us and we will replace it at no charge to you.
If we make a mistake on the personalization of your item, please contact us as soon as you receive it and we will make it right. Call it customer service or southern hospitality, but we will always go the extra mile to make our customers happy.
If you happen to provide incorrect information on the engraving form, we will not be able to offer a refund. So always double check the spelling and engraving before checking out.
For customer service, call: 843-819-9070.